Tips for great support articles

In this article, we’re going to show you how to write great support articles that your customers will love.

1. Keep it simple

When writing support articles, it’s important to remember that you’re writing for a general audience. This means that you should avoid using technical jargon or industry-specific terms. Instead, focus on using clear, concise language that can be understood by everyone.

2. Be specific

Another important tip is to be as specific as possible. This means that you should provide detailed instructions on how to solve a problem. For example, if you’re writing an article on how to fix a broken printer, you should include specific troubleshooting steps that can be followed by the reader.

3. Use images and videos

In addition to text, many support articles also include images and videos. This is because they can help to provide a visual representation of the steps being described in the article. If you’re not sure how to include images or videos in your article, there are plenty of tutorials online that can help you get started.

4. Proofread your article

Before you publish your article, it’s important to proofread it for any errors. This includes typos, grammatical errors, and factual inaccuracies. Not only will this help to improve the quality of your article, but it will also ensure that your readers can trust the information you’re providing.

5. Keep your articles up-to-date

Your article should be up-to-date. Support articles that are outdated are not only less helpful, but can also be confusing